Printerpoint Support

Before You Begin

• Using a Proxy with the Printerpoint Agent
• Currently Supported Printers
• Supported Operating Systems
• Recommended Minimum Requirements
• Supported Web Browsers
• Network Considerations

Getting Started

• Create Your First Customer
• Install the Printerpoint Agent
• Adding Printers to Printerpoint
• Network Printer Discovery
• Using a CSV file to Bulk Import Printers

Home

• The Home Page
• Printer Details Page
• Customer Details

Service

• Viewing and Resolving Assigned Cases
• Assigning a Service Alert to a Technician
• Service Page
• Service Details
• Dismissing a Service Alert

Supplies

• Supplies Workflows
• Creating Media Rolls for Supply Ordering
• How to assign a shipping address to a printer
• Customer Supply Ordering
• Configuring Printerpoint for Supplies Fulfillment
• Supplies Orders

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Billing

• KIP Tiers Billing Method
• Entering Manual Meter Reads for Non-Networked Printers
• Changing the Billing Period of a Device
• Send Monthly Report Email Manually
• Approving Monthly Bills
• Billing Details Page

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My Account

• Email Subscriptions
• Account Settings
• Users
• Profile
• Billing

Customer Portal

• Creating Customer User Accounts
• Branding the Customer Portal with your Company’s Logo
• Opening a Support Ticket in Customer Portal

ECI e-automate Integration

• Configuring ECI e-automate Integration
• Configuring Printerpoint as a Meter Read Source Type in e-automate
• Creating e-automate Sales Quotes from Supply Orders
• Sending Meter Reads to e-automate

API Integration

• Approved Bills API
• Using the Interactive API Document
• Authentication
• Real Time Printer API
• Supply Orders API

Using Printerpoint Data

• Billing Method Options
• How to use Pixel Density to ensure your MPS contracts are profitable
• Canon Duty Counters
• Ink Coverage Category Billing
• Print Categories Billing Method
• Ink Usage Billing

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Supported Printer Details

• Printer admin password required for some HP DesignJet models
• Epson SureColor Large Format printers
• HP DesignJet, PageWide XL, Latex Printers
• Canon imagePROGRAF large format printers
• Canon / Oce Colorwave, Plotwave and TDS printers
• KIP Large Format Printers

Knowledgebase

Troubleshooting

• Océ Plotwave Toner Cartridge Inventory Considerations
• Unknown Computer Appears in Printerpoint Agents list
• Printerpoint is not affected by Log4J vulnerabilities
• Oce Total Counter missing or not updating
• Running the Printerpoint Service using a service-specific account
• Media inventory for some Canon IPF models is limited to a single roll size

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Release Notes

• Release Notes