Printerpoint Support

Before You Begin

• Using a Proxy with the Printerpoint Agent
• Currently Supported Printers
• Supported Operating Systems
• Recommended Minimum Requirements
• Supported Web Browsers
• Network Considerations

Getting Started

• Creating an Account
• Create Your First Customer
• Install the Printerpoint Agent
• Network Printer Discovery
• Manually Add a Printer
• General Printerpoint Agent Behavior

Home

• Home
• Printer Details Page
• Customer Details Page

Service

• How to assign a shipping address to a printer
• Viewing and Resolving Assigned Cases
• Assigning a Service Alert to a Technician
• Service Page
• Service Details
• Dismissing a Service Alert

Supplies

• Customer Supply Ordering
• Configuring Printerpoint for Supplies Fulfillment
• Supplies Orders
• Supplies Summary Page
• Supplies Details (Manage Inventory, Fulfillment & History)
• Ink & Toner Levels

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Billing

• Entering Manual Meter Reads for Non-Networked Printers
• Changing the Billing Period of a Device
• Send Monthly Report Email Manually
• Approving Monthly Bills
• Billing Page
• Set Your Printer's Billing Period & Billing Method

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Using Printerpoint Data

• How to use Pixel Density to ensure your MPS contracts are profitable
• Canon Duty Counters
• Ink Coverage Category Billing
• Print Categories Billing
• Ink Usage Billing
• Traditional 'Click Count' Billing

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My Account

• Importing printers into Printerpoint
• Email Subscriptions
• Account Settings
• Users
• Profile
• Billing

API Integration

• Approved Bills API
• Using the Interactive API Document
• Authentication
• Real Time Printer API
• Supply Orders API

Knowledgebase

Troubleshooting

• Running the Printerpoint Service using a service-specific account
• Cannot Use Inventory for Multiple Rolls on Some Canon Technical Printers
• View Billing Data for a Printer in Admin Area (Internal Only)
• Moving from Single User to Multi User Mode
• Verifying Oce Account Logic Logs
• Retrieving Print Logs From HP DesignJet and PageWide Printers

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Release Notes

• 6/7/18 Release Notes: Small Format, Advanced Billing and more
• 3/5/2018 Release Notes - Customer Access, Approvable Bills and More
• 01/23/2018 Release Notes - Automation, SKUs, Cartridge Sizes
• 12/20/2017 Release Notes - Supplies Orders and more!
• 11/15/2017 Release Notes - Multiple Users and new Service features
• 11/4/2017 Release Notes - Agent Management Got Easier

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