Printerpoint Support

Before You Begin

• Using a Proxy with the Printerpoint Agent
• Currently Supported Printers
• Supported Operating Systems
• Recommended Minimum Requirements
• Supported Web Browsers
• Network Considerations

Getting Started

• Create Your First Customer
• Install the Printerpoint Agent
• Adding Printers to Printerpoint
• Network Printer Discovery
• Using a CSV file to Bulk Import Printers

Home

• The Home Page
• Printer Details Page
• Customer Details

Service

• Viewing and Resolving Assigned Cases
• Assigning a Service Alert to a Technician
• Service Page
• Service Details
• Dismissing a Service Alert

Supplies

• Supply alert configuration options
• Supplies Workflows
• Creating Media Rolls for Supply Ordering
• How to assign a shipping address to a printer
• Customer Supply Ordering
• Configuring Printerpoint for Supplies Fulfillment

See all 8 articles

Billing

• KIP Tiers Billing Method
• Entering Manual Meter Reads for Non-Networked Printers
• Changing the Billing Period of a Device
• Send Monthly Report Email Manually
• Approving Monthly Bills
• Billing Details Page

See all 10 articles

My Account

• Email Subscriptions
• Account Settings
• Users
• Profile
• Billing

Customer Portal

• Creating Customer User Accounts
• Branding the Customer Portal with your Company’s Logo
• Opening a Support Ticket in Customer Portal

ECI e-automate Integration

• Configuring ECI e-automate Integration
• Configuring Printerpoint as a Meter Read Source Type in e-automate
• Creating e-automate Sales Quotes from Supply Orders
• Sending Meter Reads to e-automate

API Integration

• Approved Bills API
• Using the Interactive API Document
• Authentication
• Real Time Printer API
• Supply Orders API

Using Printerpoint Data

• Billing Method Options
• How to use Pixel Density to ensure your MPS contracts are profitable
• Canon Duty Counters
• Ink Coverage Category Billing
• Print Categories Billing Method
• Ink Usage Billing

See all 7 articles

Supported Printer Details

• Epson SureColor Large Format printers
• HP DesignJet, PageWide XL, Latex Printers
• Canon imagePROGRAF large format printers
• Canon / Oce Colorwave, Plotwave and TDS printers
• KIP Large Format Printers

Knowledgebase

Troubleshooting

• Canon TZ-32000 requires protocol change to support Printerpoint Connect
• Preventative Maintenance Kit levels reported incorrectly on some HP Large Format models
• HP Large Format printer does not show total counter or ink levels
• Printer admin password required for some HP DesignJet models
• Océ Plotwave Toner Cartridge Inventory Considerations
• Unknown Computer Appears in Printerpoint Agents list

See all 19 articles

Release Notes

• Release Notes