Printerpoint Support

Before You Begin

• Using a Proxy with the Printerpoint Agent
• Currently Supported Printers
• Supported Operating Systems
• Recommended Minimum Requirements
• Supported Web Browsers
• Network Considerations

Getting Started

• Creating an Account
• Create Your First Customer
• Install the Printerpoint Agent
• Network Printer Discovery
• Manually Add a Printer
• General Printerpoint Agent Behavior

Home

• Home
• Printer Details Page
• Customer Details Page

Service

• How to assign a shipping address to a printer
• Viewing and Resolving Assigned Cases
• Assigning a Service Alert to a Technician
• Service Page
• Service Details
• Dismissing a Service Alert

Supplies

• Creating Media Rolls for Supply Ordering
• Customer Supply Ordering
• Configuring Printerpoint for Supplies Fulfillment
• Supplies Orders
• Supplies Summary Page

Billing

• KIP Tiers Billing Method
• Entering Manual Meter Reads for Non-Networked Printers
• Changing the Billing Period of a Device
• Send Monthly Report Email Manually
• Approving Monthly Bills
• Billing Page

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My Account

• Importing printers into Printerpoint
• Email Subscriptions
• Account Settings
• Users
• Profile
• Billing

Customer Portal

• Creating Customer User Accounts
• Branding the Customer Portal with your Company’s Logo
• Opening a Support Ticket in Customer Portal

ECI e-automate Integration

• Configuring ECI e-automate Integration
• Creating e-automate Sales Quotes from Supply Orders
• Sending Meter Reads to e-automate

API Integration

• Approved Bills API
• Using the Interactive API Document
• Authentication
• Real Time Printer API
• Supply Orders API

Using Printerpoint Data

• How to use Pixel Density to ensure your MPS contracts are profitable
• Canon Duty Counters
• Ink Coverage Category Billing
• Print Categories Billing
• Ink Usage Billing
• Traditional 'Click Count' Billing

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Knowledgebase

Troubleshooting

• Oce Total Counter missing or not updating
• Running the Printerpoint Service using a service-specific account
• Cannot Use Inventory for Multiple Rolls on Some Canon Technical Printers
• Moving from Single User to Multi User Mode
• Verifying Oce Account Logic Logs
• Retrieving Print Logs From HP DesignJet and PageWide Printers

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Release Notes

• Release Notes