Printerpoint Support

Before You Begin

• Currently Supported Printers
• Supported Operating Systems
• Recommended Minimum Requirements
• Supported Web Browsers
• Network Considerations

Getting Started

• Creating an Account
• Create Your First Customer
• Install the Printerpoint Agent
• Network Printer Discovery
• Manually Add a Printer
• General Printerpoint Agent Behavior

Home

• Home
• Printer Details Page
• Customer Details Page

Service

• Service Page
• Service Details
• Alerts (Notify a Tech)
• Alerts (Dismiss an Alert)

Supplies

• Supplies Page
• Supplies Details (Manage Inventory, Fulfillment & History)
• Inventory Management
• Ink & Toner Levels
• Configure Media for Inventory Management
• Ordering More Media

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Billing

• Billing Page
• Set Your Printer's Billing Period & Billing Method
• Billing Options
• Billing Report

Using Printerpoint Data

• Ink Coverage Category Billing
• Print Categories Billing
• Ink Usage Billing
• Traditional 'Click Count' Billing
• Analyzing printing history

My Account

• Profile
• Billing

Knowledgebase

Troubleshooting

• Verifying Oce Account Logic Logs
• Retrieving Print Logs From HP DesignJet and PageWide Printers
• Reinstalling The Printerpoint Agent
• Canon iPF PRO Series: Enabling the Job History Sending Setting
• Oce' "Printerpoint Total" vs. "Total Counter"
• Edit Printer Details

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Release Notes

• 05/08/17 Release - Service Details, Service History, Service Workflow
• 02/24/17 Release - New KIP & Oce' Billing Methods, Agent 3.7 Available
• 02/01/17 Release - UI Upgrades
• 01/02/17 Release - Inventory Management, HP PageWide Events, Kip Billing Method, Xerox Support, Agent Upgrade (3.6)
• 11/15/16 Release - Support for Canon IPF Pro Series, Support for HP Latex Printers, New Supplies Page Features...
• 08/01/16 Release - Customer/Printer Navigation, Filtering, New Colorwave Billing Method

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