Dismissing a Service Alert

You can dismiss alerts for a duration of 1 day, 1 week, 1 month. The reason you can't dismiss an alert forever is that Printerpoint considers these to be "active," or "open" alerts, meaning they're being reported by the printer as an issue. If you were able to dismiss one forever, you'll never know the printer has a problem. However, you may want to get it out of your face for a little while. 


From the Service page: 

  • Click an Alert
  • Click the "Dismiss" icon (X)
  • Choose a "Dismiss Duration" from the drop-down menu


Printerpoint will remove the alert from this list and create an entry in History stating the dismissed duration.


If an alert is resolved before its Dismiss Duration is reached, Printerpoint will create an entry in history with an action of "Resolved."


If an alert is NOT resolved before its Dismiss Duration and the printer is still reporting that alert. Printerpoint will return it to the Alerts list for you to resolve.

* A note about HP PageWide alerts: HP treats alerts from its PageWide printers differently. A PageWide will never tell us that an alert has been resolved, or closed, so Printerpoint has no idea if it should be removed from Alerts or not once it's reported. We leave this up to you, the human being. You'll notice if you choose to Dismiss a PageWide alert, your only choice is "Once."

Have more questions? Submit a request


Please sign in to leave a comment.