Once the Printerpoint Agent is successfully installed on the customer network, it will check back with the Printerpoint website and begin scanning the network.
Printerpoint’s Printer Discovery feature finds network-connected large format printers on small and large networks. In some cases, the administrator may have information about the network that can improve discovery performance, such as a preferred scan range. However, automatic scanning of the network may enable the administrator to discover printers without any knowledge of the customer’s network infrastructure.
Our customers typically install the Printerpoint Agent on the same subnet as their printers, so in order for them to get up and running without a lot of extra configuration, we automatically scan the subnet on which the Agent has been installed. Printerpoint discovery always begins by determining the IP address and subnet mask of the computer on which the Printerpoint Agent is installed, so it knows which IPs to include in its initial scan.
Some deeper knowledge for you
A Printerpoint Agent installed on a PC that has an IP address of 192.168.0.34 and a subnet mask of 255.255.255.0 will, by default, only attempt to discover printers in the range of 192.168.0.1 - 192.168.0.254 (253 IPs). Such a small scan might complete in a matter of minutes or even seconds.
However, a Printerpoint Agent installed on a server in a larger subnet with an IP address of 10.1.1.34 and a subnet mask of 255.0.0.0 will, by default, query every IP within its much larger range of 10.0.0.1 - 10.255.255.254 (16,777,214 IPs). A scan of this magnitude might take anywhere from one day to several days to complete.
If the printers are not on the same IP range, or if the computer running the Printerpoint Agent is connected to multiple networks (VPN and local, virtual network, etc), an auto-scan will not start and we'll tell you. You will then need to specify the IP range that should be scanned. In this case, you can manually set the IP range using the “Change Range” option in the Customer > Installed Agents pane and then begin the scan using the “Scan Now” button.
To change the network scan range, follow these steps:
1) Click the Start IP or End IP link to bring up the "Printer Discovery Scan Range" and change the network range to scan:
2) Enter the IP address range to scan for networks and click the Scan Now button:
This is typically something like 192.168.0.1 - 192.168.0.254. Ask the customer’s IT staff if you are uncertain which range to scan. Click "Scan Now" to save and begin new scan. Or, click "Save range" to save your range but no begin a scan.
3) When finished, discovered printers are listed in the Customer > Printer Discovery container:
*note: It's handy to keep in mind that the Printer Discovery results are a "picture in time," meaning it's meant to reflect printers on your network at the time of the scan. It is not an historical record. If you choose to re-scan, or scan a new subnet, your current results will be removed and a new discovery process will begin.
To add printers found during discovery, read on...
Add a printer to Printerpoint
Adding a printer to Printerpoint is to "manage" that printer. To manage a printer in Printerpoint, click the "Manage" button next to the printer you would like to manage. If there is a checkmark next to a printer, you are already managing that printer.
1) Click “OK” to confirm that you want to add this printer:
2) Printerpoint will create the printer and collect usage data. This process usually takes 1-10 minutes:
Printers managed in Printerpoint will continue to be contacted by the Printerpoint Agent in five-minute intervals. Each time the printer is contacted, the following information is collected and made available to you:
- Printer supply levels notification for all supported printer makes and models.
- Printer service alerts for all supported printer makes and models.
- Automated billing for all large format printers by meter, square feet, square meters, print category, linear feet...
- Printer Name, Make, Model, Serial Number, Firmware Version (where supported), Total counter, and IP Address