Assigning a Service Alert to a Technician

If you assign a service alert to a technician, the alert will be not be displayed in the Daily Digest email or shown as a Critical/Warning alert anymore. The technician will receive an email and see a notification of the case when they log into Printerpoint.

To assign an alert, from the Service page:

  • Click the Assign button ()
  • Select a technician from the drop down list. This list shows all Printerpoint users on your account.
  • The technician will receive an email and the alert now appears as an assigned case.


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