Assigning a Service Alert to a Technician

 

If you assign a service alert to a technician, the alert will be not be displayed in the Daily Digest email or shown as a Critical/Warning alert anymore. The technician will receive an email, and see a notification of the case when they log into Printerpoint.

  • Click the printer name in the left navigation to show the details of the alert
    ServiceOverview2.png
  • Click the box next to the alert and click "Create a Case"
    ServiceOverview3.png
  • Select a Technician from the drop down list. This list shows all Printerpoint users on your account.
    ServiceOverview4.png
  • The alert now appears as an assigned case.
    ServiceOverview5.png

 

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