Assigning a Service Alert to a Technician

If you assign a service alert to a technician, the alert will be not be displayed in the Daily Digest email or shown as a Critical/Warning alert anymore. The technician will receive an email and see a notification of the case when they log into Printerpoint.

To assign an alert, from the Service page:

• Click the Assign button ()
• Select a technician from the drop down list. This list shows all Printerpoint users on your account.
• The technician will receive an email and the alert now appears as an assigned case.