Release Notes

05/14/26

• Add Color Tiers billing method to Kyocera printers
• Update HP large format scan counter source
• Add save to PDF button to Approved Bills
• Update Epson PORT integration page and store Agent Key value
• Add support for latest Canon IPF media names
• Add support for latest Brother printers
• Update cartridge catalog to support latest printers
• Various bug fixes and UI enhancements

 

04/20/26

• Printerpoint Connect permissions available per-user, rather than requiring admin access
• Canon large format waste container tracking and ordering support
• Various fixes and UI improvements

04/02/26

• TD SYNNEX Pricing is shown on pending Dropship orders. See the price you’ll pay, including discounts for any special pricing agreement (SPA)/rebate codes you have assigned to your printers. 
• SPA code assignment has been moved to supply configuration for easy access directly from pending supply orders. 
• Add Media-specific Dropship partners so you can order cartridges from one vendor and media from another for the same printer. 
• Customer names now displayed in the Epson PORT printer list when a printer has been assigned to a customer.
• Add lifetime counter support for Konica Minolta A4 printers. Models like the BizHub C3120 now are fully supported.
• Solve issue with some HP large format job records not being tracked when ink units are missing from the job record.

03/04/26

• TD SYNNEX Dropship specific changes:
  • Special Pricing Agreement codes can be assigned to printers and are applied to reduce dealer cost on specific items
  • Updated TD SYNNEX PO details displayed in Printerpoint and downloadable as a PDF
• General Dropship Improvements (applies to TD SYNNEX, Impression Solutions and National/AZON orders):
  • PO Number can be customized or auto-generated
  • PO Number displayed on approved Dropship orders
  • Supply Order Auto-Approval mode works with all Dropship partners

01/21/26

• Add National/AZON as a Dropship partner
• Move Dropship Partners from Integration to Dropship Partners section in My Account
• Improve UI in modal dialogs

12/18/25

• Require shipping address for Dropship orders
• Require valid SKU for Dropship orders
• Add Auto-approval option for pending bills
• Add support for Kyocera lifetime counters that previously were not supported
• Add Contract Start/End dates for printers

11/20/25

• add "Click counter by page size" billing method to Canon, Konica Minolta and Xerox printers. Now track printing by Letter and Tabloid size individually
• Add link in My Account > Integration > Epson PORT so users can authorize Printerpoint in Epson PORT
• Track print job records on Epson ColorWorks printers
• Display Epson PORT printer data even if the printer is offline
• Updates to Printerpoint Dropship partner workflows (ISI and TD SYNNEX)
• Update password hashing algorithm
• Various UI improvements and bug fixes

10/23/25

• Add Fulfillment column to Approved Order list to show which fulfillment partner an order was submitted to
• Update cartridge SKU catalog to support latest models from HP, Canon, Kyocera, Epson and more
•  Improvements to Epson PORT integration
• Various UI improvements and bug fixes

10/07/25

• Printerpoint Quickship fulfillment with Impression Solutions, Inc (ISI)
• Printerpoint Quickship fulfillment with TD SYNNEX 
• Add support for Canon cutsheet ImageProGRAF models ( iPF PRO-500, IPF PRO-510, IPF PRO-1000, iPF PRO-1100)
• Add support for Epson ColorWorks label printers through Epson PORT
• Add support for latest HP DesignJet models (DesignJet T870, DesignJet XT870)
• Various UI improvements and bug fixes

09/09/25

• Service alerts for Epson PORT printers are displayed
• Online/offline status for Epson PORT printers is dusplayed
• Epson PORT lifetime category counters available via Real Time Printer API
• Initial supply fulfillment support with ISI
• Various UI improvements and bug fixes

08/01/25

• Epson PORT ink category billing methods (Standard and Expanded) added to Epson PORT printers
• Estimated days to empty value displayed on pending supply orders
• Last check-in date added to pending supply orders
• Last replaced date displayed on ink, toner and maintenance cartridges
• Various UI improvements and bug fixes

07/15/25

• TD SYNNEX supply fulfillment pre-release
• Search for printers by manufacturer name in all search boxes
• Various UI improvements and bug fixes

05/21/25

• Lifetime scan counters for HP large format printers sent to e-automate
• Display cartridge days to empty values in the supply configuration table
• Various UI improvements and bug fixes

04/23/25

• Estimated days to empty configuration option for ink/toner cartridges
• Lease charge option for billing configuration
• Resolved issue where some maintenance cartridges do not appear on pending supply orders
• Various UI improvements and bug fixes

03/21/25

• Full support for supplies and billing functions for Epson PORT printers
• Job records in Billing Details added for Epson PORT printers
• Media inventory management for Epson PORT printers
• Customer Portal print tracking enabled for Epson PORT printers
• Add support for Epson EM and EC series small format printers
• Various UI improvements and bug fixes

02/21/25

• Add new Cloud-Connected printer type (Epson PORT) that does not require a DCA installed
• Epson PORT printers display ink and maintenance cartridge levels
• Epson PORT printers display lifetime area and ink counters
• Epson PORT printer meter reads sent to e-automate
• Epson PORT printer supply orders sent to e-automate
• Epson PORT printers available for Customer Portal supply ordering

01/25/25

• Store Epson PORT credentials
• Add support for HP DesignJet T858 and T908 printers
• Improvements to Distributor supply notification process
• Fix issue with some Brother printer meters reporting incorrectly
• Various UI improvements and bug fixes

11/21/24

• Display estimated Days to Empty for ink and toner cartridges
• Add dealer ID to Distributor configuration so account ID from a distributor's ERP will be sent with distributor low supply notifications
• Various bug fixes and UI improvements

10/29/24

• Add Epson PORT connection in My Account > Integration
• Report HP PMK statuses greater than 100% consumed
• Various bug fixes and UI improvements

09/26/24

• Expand features available for latest HP DesignJet models (requires HP firmware 6.25.x or higher)
• Resolve issue updating firmware and downloading reports from some HP printers via Connect
• Include printer notes on pending and approved bills
• Display order notes in printer supply history
• Add location details to approved bills API
• Various bug fixes and UI improvements

08/29/24

• Expand support for newest HP DesignJet models (requires HP firmware 6.25.x or higher)
• Include project and user group information in Customer Portal print tracking CSV export
• Expand Xerox integration to track more printer models
• Various bug fixes and UI improvements

08/09/24

• Add option to create sales orders in e-automate from supply orders
• Asset ID and Customer location details added to Supplies API
• Add firmware version blacklist logic to firmware recommendations
• Improve HP firmware detection for latest models
• Update Epson OpenPlatform token security
• Various bug fixes and UI improvements

07/18/24

• Discover and add HP DesignJet XL 3800, DesignJet T850, DesignJet XT950 for use with Printerpoint Connect
• User Group management added to Customer Portal Print Tracking
• Various bug fixes and UI improvements

06/27/24

• Update cartridge SKUs to support new models
• Various bug fixes and UI improvements

06/18/24

• Add Account Rep option for customers
• Improve Xerox small format firmware support
• Various bug fixes and UI improvements

06/07/24

• Add support for Brother printers
• New design for Printerpoint login page
• Include job number for Epson and Canon large format printers
• Add users section to Customer Portal tracking
• Various bug fixes and UI improvements

05/03/24

• Add Epson OpenPlatform support for large format job records
• Add support for Epson media inventory 
• Add Projects section to Customer Portal tracking
• Add printer location to Service tickets
• Various bug fixes and UI improvements

03/29/24

• Add non-inventoried media rolls to large format printers for customer ordering
• Various bug fixes and UI improvements

03/21/24

• Display maintenance cartridges on supply orders
• Support maintenance cartridge ordering in e-automate
• Add maintenance cartridge support for Xerox printers

03/08/24

• Add maintenance cartridge support for HP, Ricoh, Lexmark, Epson and Sharp printers
• Update supply order design
• Various bug fixes and UI improvements

02/14/24

• Add maintenance cartridge support for Epson large format
• Various bug fixes and UI improvements

02/06/24

• Add Printers section to Customer Portal
• Expand firmware detection to KIP printers
• Improve HP service alert reporting
• Improve KIP job tracking
• Various bug fixes and UI improvements

01/12/24

• Expand firmware detection to Xerox printers
• Improve Ricoh large format supply level detection
• Various bug fixes and UI improvements

12/20/23

• Add new filtering options to home page
• Improve Printer Discovery results when using multiple agents
• Expand firmware detection to Konica Minolta, Kyocera, Canon, Ricoh and Oce printers
• Various bug fixes and UI improvements

12/13/23

• Add new Service workflow
• Display installed agents in Customer Portal
• Add advanced tab to Printer Details dialog
• Add "All Customers" access option for non-admin users
• Expand firmware detection to HP printers
• Various bug fixes and UI improvements

11/07/23

• Display firmware version history on printers
• Display alert when firmware version is out of date
• Add Printerpoint Connect buttons to Billing and Supplies pages
• Improve Canon IPF error reporting
• Improve e-automate error reporting
• Various bug fixes and UI improvements

10/10/23

• Add PO number option to Customer Supply Requests
• Add alternate contact info fields to Customer Service Tickets
• Add HP Combined Categories to e-automate meter mapping
• Add Printerpoint Connect buttons to service pages
• Remove support for Printerpoint agents version 2.x.x and older
• Various bug fixes and UI improvements

09/15/23

• Printerpoint Connect functionality added to Printer Details page
• Offline Agents subtab added to Service page
• Agent installer filename now includes customer name (example: PrinterpointAgent_CustomerA.exe)
• Warning message displayed on Service page when Printerpoint Agent is installed on a laptop
• Update Xerox billing method options
• Add support for additional HP LaserJet Pro models
• Add cartridge SKUs for additional models
• Increase SKU length in printer billing options dialog
• Add support for missing cartridges on Supply Orders
• Various bug fixes and UI improvements

08/24/23

• Add support for large firmware updates through Printerpoint Connect
• Standardize location ordering throughout Printerpoint UI
• Change cartridge replacement alerts to ignore "altered" state"
• Deprecate Supplies Summary page
• Remove inactive unused agents after 30 days
• Various bug fixes and UI improvements

08/01/23

• Display Printerpoint Connect session history for dealers
• Add support for Canon WG series printers
• Various bug fixes and UI improvements

07/12/23

• Add scan, large color, large mono counters to Xerox printers
• Improve Printerpoint Connect logging
• Various bug fixes and UI improvements

06/22/23

• Release public beta of Printerpoint Connect
• Various bug fixes and UI improvements

06/09/23

• Add lifetime ink counter for Epson large format printers
• Add support for Epson AM series printers
• Add support for Lexmark monochrome printers
• Various bug fixes and UI improvements

05/25/23

• Improve e-automate supply order failure messages
• Stop sending meters to e-automate for a printer if "send me monthly billing data" is unchecked
• Add cartridge supply level support for Xerox Nuvera models
• Add additional roll lengths to media inventory options
• Various bug fixes and UI improvements

05/03/23

• Improved speed of network scanning
• Display Agent host operating system in list of Printerpoint Agents
• Add support for additional cartridge colors for Ricoh Pro series
• Various bug fixes and UI improvements

03/02/23

• Resolve issue affecting cartridge replacement notificatons
• Address issue with notification emails being sent multiple times
• Various bug fixes and UI improvements

02/21/23

• New agent released (v6.1.0)
• Add additional media roll lengths to media configuration (66', 130')
• Update ink/toner cartridge SKU list to include latest printer models
• Various bug fixes and UI improvements

02/01/23

• Improve logic for offline customer filters
• Simplify credit card billing options in My Account > Billing
• Improve API response times
• Update scan status message when agent goes offline during a scan
• Various bug fixes and UI improvements

01/13/23

• Add option to subscribe new Customer Portal users to low supply alert emails
• Clarify invoiced billing wording on My Account > Billing page
• Update Customer Portal UI
• Real-time Agent communication protocol (requires Agent version 6.0.0 or higher)
• Update API authentication method
• Various bug fixes and UI improvements

11/22/22

• Update Customer Portal to only display media items enabled by the dealer
• Various bug fixes and UI improvements

10/21/22

• Update remaining components to use .NET 6
• Various bug fixes and UI improvements

10/12/22

• Modernize methods to create cartridge events
• Update APIs to use .NET 6
• Various bug fixes and UI improvements

10/04/22

• Modernize methods to send automated emails
• Update backend components to use .NET 6
• Various bug fixes and UI improvements

09/22/22

• Modernized methods to send account verification emails
• Various bug fixes and UI improvements

09/06/22

• Resolved issue with extraneous decimals shown on supply orders
• Various bug fixes and UI improvements

08/18/22

• Added ability to add media items to an existing order
• Resolved issue with KIP meter reading inaccuracy
• Update cartridge SKU list with latest changes
• Various bug fixes and UI improvements

08/05/22

• Improve HP small format reliability
• Display Kyocera cartridge SKUs on supply orders
• Various bug fixes and UI improvements

07/20/22

• Add support for Kyocera printers
• Various bug fixes and UI improvements

07/11/22

• Allow leading spaces in e-automate equipment IDs
• Add new home page filter for sites with agents offline for more than 6 weeks
• Improve e-automate error wording
• Improvements to UI when adding items to a supply order
• Various bug fixes and UI improvements

06/23/22

• Various bug fixes and UI improvements

06/16/22

• Update monthly credit card pricing
• Various bug fixes and UI improvements

06/09/22

• Add option to add additional cartridges to a supply order
• Add additional filters to home page menu
• Various bug fixes and UI improvements

05/10/22

• Add cartridge support for Epson SureColor P-series printers
• Add customer shipping address to Distributor email
• Add printer model name on supply orders
• Various bug fixes and UI improvements

05/02/22

• Add "All Customers" link on left of approved bills and approved orders
• Various bug fixes and UI improvements

04/18/22

• Improve Canon Duty Counter response on PRO series printers
• Add service alert when "Enable Job History Sending" setting is disabled on a Canon large format printer
• Various bug fixes and UI improvements

04/11/22

• Distributors feature added to send supply notifications to a third party
• Replace Printer Features section with Workflows
• Resolve issue with Ricoh printers not checking in
• Add service alert when Oce printer's total counter is set to linear feet 
• Various bug fixes and UI improvements

03/24/22

• Improve password complexity policy
• Display detailed errors when e-automate cannot create a sales quote
• Resolve issue with e-automate sales quotes when a printer has multiple contracts
• Do not record warning messages when Canon IPF printers enter sleep mode
• Various bug fixes and UI improvements

03/11/22

• Change design of Installed Agents section to display more useful information
• Send daily notification email of automatically approved orders that could not be sent to e-automate
• Various bug fixes and UI improvements

02/03/22

• DCA installer updated to use latest InstallShield version and allow for filename changes without erasing configuration
• Add HP Pixel Density detail when a multipage job has different density levels
• Add ability to search approved orders by ECI e-automate sales quote number
• Added support for Canon ImageClass D series printers
• Various bug fixes and UI improvements

01/12/22

• Added support for Sharp MX-M1206 counters
• Add cartridge SKU support for additional printer models
• Various bug fixes and UI improvements

01/10/22

• Add order number searching to approved orders
• Add bill number searching to approved bills
• Improve support for Canon GP series printers
• Display e-automate sales quote numbers on approved orders

12/09/21

• Add option to auto-approve supply orders
• Add cartridge SKU support for additional printer models
• Various bug fixes and UI improvements

11/12/21

• Add cartridge SKU support for additional printer models
• Various bug fixes and UI improvements

10/27/21

• Configured media rolls are listed per model in Supplies > Configuration
• Non-networked printers can be added without installing an Agent
• Add support for Ricoh small format printers
• Add support for Sharp printers
• Add toner level support for Ricoh large format printers
• Add additional media roll lengths to support multi-pack media roll SKUs
• Add "This is an internal production facility" checkbox to identify dealer's production equipment
• Resolve issue retrieving total counter from Xerox Phaser 5550 models
• Various bug fixes and UI improvements

10/13/21

• Cartridge SKUs are associated with printer model number instead of model name when possible
• Distinguish between A and F SKU HP printers for consumables
• Asset ID is now editable o Supply Order > Printer Details dialog
• Cartridge SKUs displayed on printer inventory
• Add Oce Smart Click support for ColorWave 3600, 3700, 3800
• Various bug fixes and UI improvements

09/17/21

• e-automate sales quotes integration with Printerpoint supply orders
• Add modules to e-automate page to enable/disable features
• Add cartridges and media tabs to the printer supplies details page
• Network scan no longer runs automatically when agent is installed
• Change to how lifetime counters are stored and updated
• Improve Oce Smart Click detection
• UI improvements to make Customer Portal easier to view on smaller screens
• Improve Canon Duty Counter detection
• Update wording on login screen when customer uses an expired login link
• Various bug fixes and UI improvements

08/11/21

• Improve Oce SNMP communication
• Various bug fixes and UI improvements

07/29/21

• Display printer serial number on pending and approved bills
• Display KIP System K version
• Remove links to inactive HP service pages
• Various bug fixes and UI improvements

07/20/21

• Improve Canon Large Format error code handling
• Resolve SMTP issue causing some automatic emails to not be sent
• Various bug fixes and UI improvements

07/08/21

• Extend timeout period for e-automate meter read integration
• Display Printerpoint Upgrade in Process page instead of 404 error during upgrades
• Improve support for Canon TZ-30000, TA-20, TA-30
• Include time in date column for Customer Portal print tracking
• Include printer Asset ID in service case email notification
• Various bug fixes and UI improvements

07/01/21

• Add support for Total Area billing method for large format Ricoh printers
• Add location contact info in Approved Bills API
• Address issue communicating with some Konica Minolta printers
• Various bug fixes and UI improvements

06/25/21

• Added Media Roll Setup page to Supplies section. Media items are now centralized in one place.
• Improved support for printers that use SNMP protocol for communication
• Use "Printerpoint" as the default meter source name for e-automate integration
• Add additional ink and toner cartridge SKUs
• Various UI updates

05/24/21

• Added support for HP DesignJet Studio, T210, T250, T250, T630, T650, T730, T830
• Various minor UI fixes

05/06/21

• Add media column to Customer Portal Print Tracking
• Resolved issue with some filenames not displaying correctly in Customer Portal Print Tracking
• Various minor UI fixes

04/29/21

• Add Username/Filename tracking option to Customer Portal Print Tracking for Canon Large Format Printers. This feature requires opt-in by end user
• Add Username/Filename tracking option to Customer Portal Print Tracking for Oce Printers. This feature requires opt-in by end user
• Add Username/Filename tracking option to Customer Portal Print Tracking for KIP Large Format Printers. This feature requires opt-in by end user
• Display yellow icon instead of red when an Agent is offline, but no printers are affected
• Support additional media types for latest Canon Large Format printers

04/26/21

• Add Username/Filename tracking option to Customer Portal Print Tracking for HP Large Format Printers. This feature requires opt-in by end user
• Add Customer Contact Name to Approved Bills API
• Various minor UI fixes

04/16/21

• Add “Auto-rollover” to switch printers to an active Agent when the agent they are connected to goes offline. This setting is enabled by default but can be disabled.
• Update “Supply Orders” to “Pending Orders”
• Update “Approvable Bills” to “Pending Bills”
• Various minor UI fixes

04/12/21

• Add SNMP v1 support for printers that do not respond to SNMP v2 requests
• Update Cartridge SKU database with new models
• Various minor UI fixes

04/06/21

• Add Print Tracking in Customer Portal. This setting is disabled by default and can be enabled by the dealer.
• Various minor UI fixes

03/29/21

• Improve SNMP collection reliability

03/24/21

• Add “Total Counter with Smart Clicks” billing method to Oce Colorwave printers
• Update Canon status code messages
• Various minor UI fixes

03/17/21

• Various minor UI fixes

03/10/21

• Added “Tiers” billing method to KIP printers
• Display total counter for Epson T-series large format printers
• Various minor UI fixes

02/17/21

• Meter reads are sent to e-automate when printer contract is due
• E-automate transmission history is displayed for manual and automatic meter reads
• Collect meter reads for Lexmark printers
• Display toner levels and add supply fulfillment for Lexmark printers
• Agent stability improvements
• Various minor UI fixes

01/25/21

• Add additional customer data to Approved Supply Order notification emails
• Various minor UI fixes

01/14/21

• Send meter reads to e-automate
• Map e-automate meter types to Printerpoint meter types
• Improve Xerox printer discovery
• Update Canon media names
• Update Cartridge SKU database with new models
• Various minor UI fixes

12/04/20

• Add Customer Portal service ticket feature
• Add support for Oce Colorwave 3500 and 5500
• Improve Oce Plotwave tracking
• Improve Agent reliability
• Various minor UI fixes

11/23/20

• Improve KIP total counter tracking
• Improve Agent reliability
• Update Cartridge SKU database with new models
• Various minor UI fixes

11/10/20

• Add Supplies Configuration page
• Add Alternate SKU option for ink/toner cartridges
• Add support for Oce Plotwave 3000/7500
• Add support for Oce Colorwave 3600/3800
• Improve cartridge detection for Konica and Xerox printers
• Automatically delete unresolved printers after 30 days
• Improve Agent reliability
• Various minor UI fixes

10/22/2020

• Display informational message when total counter cannot be read for Oce printers
• Improve HP MFD total counter tracking
• Update Cartridge SKU database with new models
• Various minor UI fixes 

10/16/20

• Improve Agent reliability

10/12/20

• Include ink consumption on pending bills for paper/ink-based billing methods
• Improve Agent reliability
• Update Cartridge SKU database with new models
• Various minor UI fixes 

10/01/20

• Improve cartridge detection for Epson large format printers
• Improve Agent reliability
• Update Cartridge SKU database with new models
• Various minor UI fixes

09/25/20

• Add support for new Epson large format models
• Improve colorant detection for HP small format
• Improve Agent reliability
• Various minor UI fixes

09/18/20

• Add printer configuration on pending bills
• Add option to manage ink cartridge inventory from supplies page
• Dismiss HP service alerts more than 2 weeks old
• Detect Epson Large Format printers
• Improve Agent reliability
• Various minor UI fixes

09/14/20

• Improve Agent reliability

09/4/20

• Run Agent under Local Service account
• Improve dealer branding in Customer Portal
• Various minor UI fixes