Release Notes

6/27/24

  • Update cartridge SKUs to support new models
  • Various bug fixes and UI improvements

6/18/24

  • Add Account Rep option for customers
  • Improve Xerox small format firmware support
  • Various bug fixes and UI improvements

 

6/7/24

  • Add support for Brother printers
  • New design for Printerpoint login page
  • Include job number for Epson and Canon large format printers
  • Add users section to Customer Portal tracking
  • Various bug fixes and UI improvements

 

5/3/24

  • Add Epson OpenPlatform support for large format job records
  • Add support for Epson media inventory 
  • Add Projects section to Customer Portal tracking
  • Add printer location to Service tickets
  • Various bug fixes and UI improvements

 

3/29/24

  • Add non-inventoried media rolls to large format printers for customer ordering
  • Various bug fixes and UI improvements

 

3/21/24

  • Display maintenance cartridges on supply orders
  • Support maintenance cartridge ordering in e-automate
  • Add maintenance cartridge support for Xerox printers

 

3/8/24

  • Add maintenance cartridge support for HP, Ricoh, Lexmark, Epson and Sharp printers
  • Update supply order design
  • Various bug fixes and UI improvements

 

2/14/24

  • Add maintenance cartridge support for Epson large format
  • Various bug fixes and UI improvements

 

2/6/24

  • Add Printers section to Customer Portal
  • Expand firmware detection to KIP printers
  • Improve HP service alert reporting
  • Improve KIP job tracking
  • Various bug fixes and UI improvements

 

1/12/24

  • Expand firmware detection to Xerox printers
  • Improve Ricoh large format supply level detection
  • Various bug fixes and UI improvements

 

12/20/23

  • Add new filtering options to home page
  • Improve Printer Discovery results when using multiple agents
  • Expand firmware detection to Konica Minolta, Kyocera, Canon, Ricoh and Oce printers
  • Various bug fixes and UI improvements

 

12/13/23

  • Add new Service workflow
  • Display installed agents in Customer Portal
  • Add advanced tab to Printer Details dialog
  • Add "All Customers" access option for non-admin users
  • Expand firmware detection to HP printers
  • Various bug fixes and UI improvements

 

11/7/23

  • Display firmware version history on printers
  • Display alert when firmware version is out of date
  • Add Printerpoint Connect buttons to Billing and Supplies pages
  • Improve Canon IPF error reporting
  • Improve e-automate error reporting
  • Various bug fixes and UI improvements

10/10/23

  • Add PO number option to Customer Supply Requests
  • Add alternate contact info fields to Customer Service Tickets
  • Add HP Combined Categories to e-automate meter mapping
  • Add Printerpoint Connect buttons to service pages
  • Remove support for Printerpoint agents version 2.x.x and older
  • Various bug fixes and UI improvements

 

9/15/23

  • Printerpoint Connect functionality added to Printer Details page
  • Offline Agents subtab added to Service page
  • Agent installer filename now includes customer name (example: PrinterpointAgent_CustomerA.exe)
  • Warning message displayed on Service page when Printerpoint Agent is installed on a laptop
  • Update Xerox billing method options
  • Add support for additional HP LaserJet Pro models
  • Add cartridge SKUs for additional models
  • Increase SKU length in printer billing options dialog
  • Add support for missing cartridges on Supply Orders
  • Various bug fixes and UI improvements

 

8/24/23

  • Add support for large firmware updates through Printerpoint Connect
  • Standardize location ordering throughout Printerpoint UI
  • Change cartridge replacement alerts to ignore "altered" state"
  • Deprecate Supplies Summary page
  • Remove inactive unused agents after 30 days
  • Various bug fixes and UI improvements

8/1/23

  • Display Printerpoint Connect session history for dealers
  • Add support for Canon WG series printers
  • Various bug fixes and UI improvements

7/12/23

  • Add scan, large color, large mono counters to Xerox printers
  • Improve Printerpoint Connect logging
  • Various bug fixes and UI improvements

6/22/23

  • Release public beta of Printerpoint Connect
  • Various bug fixes and UI improvements

 

6/9/23

  • Add lifetime ink counter for Epson large format printers
  • Add support for Epson AM series printers
  • Add support for Lexmark monochrome printers
  • Various bug fixes and UI improvements

05/25/23

  • Improve e-automate supply order failure messages
  • Stop sending meters to e-automate for a printer if "send me monthly billing data" is unchecked
  • Add cartridge supply level support for Xerox Nuvera models
  • Add additional roll lengths to media inventory options
  • Various bug fixes and UI improvements

05/03/23

  • Improved speed of network scanning
  • Display Agent host operating system in list of Printerpoint Agents
  • Add support for additional cartridge colors for Ricoh Pro series
  • Various bug fixes and UI improvements

 

03/02/23

  • Resolve issue affecting cartridge replacement notificatons
  • Address issue with notification emails being sent multiple times
  • Various bug fixes and UI improvements

 

02/21/23

  • New agent released (v6.1.0)
  • Add additional media roll lengths to media configuration (66', 130')
  • Update ink/toner cartridge SKU list to include latest printer models
  • Various bug fixes and UI improvements

02/1/23

  • Improve logic for offline customer filters
  • Simplify credit card billing options in My Account > Billing
  • Improve API response times
  • Update scan status message when agent goes offline during a scan
  • Various bug fixes and UI improvements

 

01/13/23

  • Add option to subscribe new Customer Portal users to low supply alert emails
  • Clarify invoiced billing wording on My Account > Billing page
  • Update Customer Portal UI
  • Real-time Agent communication protocol (requires Agent version 6.0.0 or higher)
  • Update API authentication method
  • Various bug fixes and UI improvements

11/22/22

  • Update Customer Portal to only display media items enabled by the dealer
  • Various bug fixes and UI improvements

10/21/22

  • Update remaining components to use .NET 6
  • Various bug fixes and UI improvements

10/12/22

  • Modernize methods to create cartridge events
  • Update APIs to use .NET 6
  • Various bug fixes and UI improvements

10/4/22

  • Modernize methods to send automated emails
  • Update backend components to use .NET 6
  • Various bug fixes and UI improvements

9/22/22

  • Modernized methods to send account verification emails
  • Various bug fixes and UI improvements

9/6/22

  • Resolved issue with extraneous decimals shown on supply orders
  • Various bug fixes and UI improvements

8/18/22

  • Added ability to add media items to an existing order
  • Resolved issue with KIP meter reading inaccuracy
  • Update cartridge SKU list with latest changes
  • Various bug fixes and UI improvements

8/5/22

  • Improve HP small format reliability
  • Display Kyocera cartridge SKUs on supply orders
  • Various bug fixes and UI improvements

7/20/22

  • Add support for Kyocera printers
  • Various bug fixes and UI improvements

7/11/22

  • Allow leading spaces in e-automate equipment IDs
  • Add new home page filter for sites with agents offline for more than 6 weeks
  • Improve e-automate error wording
  • Improvements to UI when adding items to a supply order
  • Various bug fixes and UI improvements

 

6/23/22

  • Various bug fixes and UI improvements

 

6/16/22

  • Update monthly credit card pricing
  • Various bug fixes and UI improvements

 

6/9/22

  • Add option to add additional cartridges to a supply order
  • Add additional filters to home page menu
  • Various bug fixes and UI improvements

 

5/10/22

  • Add cartridge support for Epson SureColor P-series printers
  • Add customer shipping address to Distributor email
  • Add printer model name on supply orders
  • Various bug fixes and UI improvements

 

5/2/22

  • Add "All Customers" link on left of approved bills and approved orders
  • Various bug fixes and UI improvements

 

4/18/22

  • Improve Canon Duty Counter response on PRO series printers
  • Add service alert when "Enable Job History Sending" setting is disabled on a Canon large format printer
  • Various bug fixes and UI improvements

 

4/11/22

  • Distributors feature added to send supply notifications to a third party
  • Replace Printer Features section with Workflows
  • Resolve issue with Ricoh printers not checking in
  • Add service alert when Oce printer's total counter is set to linear feet 
  • Various bug fixes and UI improvements

3/24/22

  • Improve password complexity policy
  • Display detailed errors when e-automate cannot create a sales quote
  • Resolve issue with e-automate sales quotes when a printer has multiple contracts
  • Do not record warning messages when Canon IPF printers enter sleep mode
  • Various bug fixes and UI improvements

3/11/22

  • Change design of Installed Agents section to display more useful information
  • Send daily notification email of automatically approved orders that could not be sent to e-automate
  • Various bug fixes and UI improvements

2/3/22

  • DCA installer updated to use latest InstallShield version and allow for filename changes without erasing configuration
  • Add HP Pixel Density detail when a multipage job has different density levels
  • Add ability to search approved orders by ECI e-automate sales quote number
  • Added support for Canon ImageClass D series printers
  • Various bug fixes and UI improvements

1/12/22

  • Added support for Sharp MX-M1206 counters
  • Add cartridge SKU support for additional printer models
  • Various bug fixes and UI improvements

1/10/22

  • Add order number searching to approved orders
  • Add bill number searching to approved bills
  • Improve support for Canon GP series printers
  • Display e-automate sales quote numbers on approved orders

12/9/21

  • Add option to auto-approve supply orders
  • Add cartridge SKU support for additional printer models
  • Various bug fixes and UI improvements

 

11/12/21

  • Add cartridge SKU support for additional printer models
  • Various bug fixes and UI improvements

 

10/27/21

  • Configured media rolls are listed per model in Supplies > Configuration
  • Non-networked printers can be added without installing an Agent
  • Add support for Ricoh small format printers
  • Add support for Sharp printers
  • Add toner level support for Ricoh large format printers
  • Add additional media roll lengths to support multi-pack media roll SKUs
  • Add "This is an internal production facility" checkbox to identify dealer's production equipment
  • Resolve issue retrieving total counter from Xerox Phaser 5550 models
  • Various bug fixes and UI improvements

10/13/21

  • Cartridge SKUs are associated with printer model number instead of model name when possible
  • Distinguish between A and F SKU HP printers for consumables
  • Asset ID is now editable o Supply Order > Printer Details dialog
  • Cartridge SKUs displayed on printer inventory
  • Add Oce Smart Click support for ColorWave 3600, 3700, 3800
  • Various bug fixes and UI improvements

 

9/17/21

  • e-automate sales quotes integration with Printerpoint supply orders
  • Add modules to e-automate page to enable/disable features
  • Add cartridges and media tabs to the printer supplies details page
  • Network scan no longer runs automatically when agent is installed
  • Change to how lifetime counters are stored and updated
  • Improve Oce Smart Click detection
  • UI improvements to make Customer Portal easier to view on smaller screens
  • Improve Canon Duty Counter detection
  • Update wording on login screen when customer uses an expired login link
  • Various bug fixes and UI improvements

8/11/21

  • Improve Oce SNMP communication
  • Various bug fixes and UI improvements

7/29/21

  • Display printer serial number on pending and approved bills
  • Display KIP System K version
  • Remove links to inactive HP service pages
  • Various bug fixes and UI improvements

7/20/21

  • Improve Canon Large Format error code handling
  • Resolve SMTP issue causing some automatic emails to not be sent
  • Various bug fixes and UI improvements

7/8/21

  • Extend timeout period for e-automate meter read integration
  • Display Printerpoint Upgrade in Process page instead of 404 error during upgrades
  • Improve support for Canon TZ-30000, TA-20, TA-30
  • Include time in date column for Customer Portal print tracking
  • Include printer Asset ID in service case email notification
  • Various bug fixes and UI improvements

 

7/1/21

  • Add support for Total Area billing method for large format Ricoh printers
  • Add location contact info in Approved Bills API
  • Address issue communicating with some Konica Minolta printers
  • Various bug fixes and UI improvements

 

 

6/25/21

  • Added Media Roll Setup page to Supplies section. Media items are now centralized in one place.
  • Improved support for printers that use SNMP protocol for communication
  • Use "Printerpoint" as the default meter source name for e-automate integration
  • Add additional ink and toner cartridge SKUs
  • Various UI updates

5/24/21

  • Added support for HP DesignJet Studio, T210, T250, T250, T630, T650, T730, T830
  • Various minor UI fixes

 

5/6/21

  • Add media column to Customer Portal Print Tracking
  • Resolved issue with some filenames not displaying correctly in Customer Portal Print Tracking
  • Various minor UI fixes

 

4/29/21

  • Add Username/Filename tracking option to Customer Portal Print Tracking for Canon Large Format Printers. This feature requires opt-in by end user
  • Add Username/Filename tracking option to Customer Portal Print Tracking for Oce Printers. This feature requires opt-in by end user
  • Add Username/Filename tracking option to Customer Portal Print Tracking for KIP Large Format Printers. This feature requires opt-in by end user
  • Display yellow icon instead of red when an Agent is offline, but no printers are affected
  • Support additional media types for latest Canon Large Format printers

 

4/26/21

  • Add Username/Filename tracking option to Customer Portal Print Tracking for HP Large Format Printers. This feature requires opt-in by end user
  • Add Customer Contact Name to Approved Bills API
  • Various minor UI fixes

 

4/16/21

  • Add “Auto-rollover” to switch printers to an active Agent when the agent they are connected to goes offline. This setting is enabled by default but can be disabled.
  • Update “Supply Orders” to “Pending Orders”
  • Update “Approvable Bills” to “Pending Bills”
  • Various minor UI fixes

 

4/12/21

  • Add SNMP v1 support for printers that do not respond to SNMP v2 requests
  • Update Cartridge SKU database with new models
  • Various minor UI fixes

 

4/6/21

  • Add Print Tracking in Customer Portal. This setting is disabled by default and can be enabled by the dealer.
  • Various minor UI fixes

 

3/29/21

  • Improve SNMP collection reliability

 

3/24/21

  • Add “Total Counter with Smart Clicks” billing method to Oce Colorwave printers
  • Update Canon status code messages
  • Various minor UI fixes

 

3/17/21

  • Various minor UI fixes

 

3/10/21

  • Added “Tiers” billing method to KIP printers
  • Display total counter for Epson T-series large format printers
  • Various minor UI fixes

 

2/17/21

  • Meter reads are sent to e-automate when printer contract is due
  • E-automate transmission history is displayed for manual and automatic meter reads
  • Collect meter reads for Lexmark printers
  • Display toner levels and add supply fulfillment for Lexmark printers
  • Agent stability improvements
  • Various minor UI fixes

 

1/25/21

  • Add additional customer data to Approved Supply Order notification emails
  • Various minor UI fixes

 

1/14/21

  • Send meter reads to e-automate
  • Map e-automate meter types to Printerpoint meter types
  • Improve Xerox printer discovery
  • Update Canon media names
  • Update Cartridge SKU database with new models
  • Various minor UI fixes

 

12/4/20

  • Add Customer Portal service ticket feature
  • Add support for Oce Colorwave 3500 and 5500
  • Improve Oce Plotwave tracking
  • Improve Agent reliability
  • Various minor UI fixes

 

11/23/20

  • Improve KIP total counter tracking
  • Improve Agent reliability
  • Update Cartridge SKU database with new models
  • Various minor UI fixes

 

11/10/20

  • Add Supplies Configuration page
  • Add Alternate SKU option for ink/toner cartridges
  • Add support for Oce Plotwave 3000/7500
  • Add support for Oce Colorwave 3600/3800
  • Improve cartridge detection for Konica and Xerox printers
  • Automatically delete unresolved printers after 30 days
  • Improve Agent reliability
  • Various minor UI fixes

 

10/22/2020

  • Display informational message when total counter cannot be read for Oce printers
  • Improve HP MFD total counter tracking
  • Update Cartridge SKU database with new models
  • Various minor UI fixes



10/16/20

  • Improve Agent reliability

 

10/12/20

  • Include ink consumption on pending bills for paper/ink-based billing methods
  • Improve Agent reliability
  • Update Cartridge SKU database with new models
  • Various minor UI fixes



10/1/20

  • Improve cartridge detection for Epson large format printers
  • Improve Agent reliability
  • Update Cartridge SKU database with new models
  • Various minor UI fixes

 

9/25/20

  • Add support for new Epson large format models
  • Improve colorant detection for HP small format
  • Improve Agent reliability
  • Various minor UI fixes

 

9/18/20

  • Add printer configuration on pending bills
  • Add option to manage ink cartridge inventory from supplies page
  • Dismiss HP service alerts more than 2 weeks old
  • Detect Epson Large Format printers
  • Improve Agent reliability
  • Various minor UI fixes

 

9/14/20

  • Improve Agent reliability

 

9/4/20

  • Run Agent under Local Service account
  • Improve dealer branding in Customer Portal
  • Various minor UI fixes
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