Service Details

From the Service page, click on a printer to open that printer's Service Details Page where you can see a complete list of alerts, interact with them, and keep an eye on the history of service alerts for that printer. 


Notice the two containers Alerts & History. The screenshot above is from a particularly messy HP PageWide printer but it helps illustrate what Printerpoint reports. 


This container shows you every currently "active" or "open" alert being reported by your printer. You'll see things like "Printerpoint has not been able to connect to this printer for 1 week" or "mist fan error (ID001033)." Depending on the manufacturer of the printer, the details of each alert will vary. In the case of HP PageWide alerts, for instance, we're also able to provide you a URL for that alert which takes you directly to HP's troubleshooting documentation. 


Every alert, date & time, description and its resolution along with the printer's meter read at the time is displayed in the History container so you have a running log of what happened when. Export it to a CSV for later analysis, too. 


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