From the Service page, click on a printer to open that printer's Service Details Page where you can see a complete list of alerts, cases, and the history of service alerts for that printer.
Alerts:
This container shows you every currently "active" or "open" alert being reported by your printer. You'll see things like "Printerpoint has not been able to connect to this printer for 1 week" or "mist fan error (ID001033)." Depending on the manufacturer of the printer, the details of each alert will vary.
Cases:
Here you’ll see every alert that has been assigned to a technician. Click the ID # to see the Case Details such as the printer’s name, model, serial # and details about the alert, as well as the last meter read. Once the problem has been resolved, you can mark the alert as “fixed.”
History:
Every alert, date & time, description and its resolution along with the printer's meter read at the time is displayed in the History container so you have a running log of what happened when. Export it to a CSV for later analysis, too.
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