Technicians receive an email when a case is assigned to them. Open cases that are assigned to a tech will appear on the Home page in the My Cases container, when the technician logs into Printerpoint.
To mark a case as resolved, follow these steps:
- From the Home page, click the customer and specific printer
- Head to the Service Details page (
)
- Click the box next to the case detail and click "Marked as Fixed"
Important: If the printer reports that the problem has been resolved, Printerpoint will close the case for you, and the Service history will display that the case has been closed.
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