Viewing and Resolving Assigned Cases

 

Technicians receive an email when a case is assigned to them. In addition, open cases assigned to them appear when the technician logs into Printerpoint. 

To mark a case as resolved, follow these steps:

  1. Click the Case Number for the case you want to review
    ServiceOverview6.png
  2. Click the box next to the case detail and click "Marked as Fixed"
    ServiceOverview8.png

Important: If the printer reports that the problem has been resolved, Printerpoint will close the case for you, and the Service history will display that the case has been closed. 

 

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