Viewing and Resolving Assigned Cases

Technicians receive an email when a case is assigned to them. Open cases that are assigned to a tech will appear on the Home page in the My Cases container, when the technician logs into Printerpoint. 


To mark a case as resolved, follow these steps:

  • From the Home page, click the customer and specific printer
  • Head to the Service Details page ()
  • Click the box next to the case detail and click "Marked as Fixed"


Important: If the printer reports that the problem has been resolved, Printerpoint will close the case for you, and the Service history will display that the case has been closed. 

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