Technicians receive an email when a case is assigned to them. In addition, open cases assigned to them appear when the technician logs into Printerpoint.
To mark a case as resolved, follow these steps:
- Click the Case Number for the case you want to review
- Click the box next to the case detail and click "Marked as Fixed"
Important: If the printer reports that the problem has been resolved, Printerpoint will close the case for you, and the Service history will display that the case has been closed.