The Service Overview Page displays a snapshot of any open service issues on your printers. The Overview pages orders open alerts in the following categories:
- Critical. Critical alerts typically indicate work stoppage problems or communication issues. Some examples: Printer is offline, Hard disk error, printer malfunction error. With some manufacturers, an error code is included.
- Warning: Warnings do not typically cause work stoppage, but are issues that need to be addressed soon. Some examples: Waste ink tank nearly full, Platen switch is dirty, printer engine needs calibration.
- Cases: If service tech ticket has been opened for a critical or warning alert, it is shown under Cases.
Cases can be assigned to a technician, or dismissed.