Through Workflows, a dealer can define who takes action when a printer needs supplies.
Tell my customer when supplies are low
If your contract with the customer does not include supplies, the Customer Portal offers a quick and simple way for them to be notified that they need something, and, order it from your company with just a click of the mouse. To use this feature, you must first set up at least one Customer User with access to the Customer Portal. They'll be notified via email when a printer needs supplies. The email contains a link that logs them into the portal and takes them straight to the shopping cart for one click supply ordering.
Tell me when supplies are low
If your contract with the customer does include supplies, this option will ensure that supply orders appear on the Supplies to-do list based on the thresholds and inventory you've set for the printer. Even if your contract is not supplies-inclusive, this option can make for a useful lead generation tool for your sales team to reach out to the customer when you know they need something, before they go to your competitor.
Tell a distributor when supplies are low
If your contract with the customer includes supplies, but you have them shipped from a third party distributor, you can save some time by simply setting up the distributor's email address and Printerpoint will tell them to ship the supplies to your customer with no interaction needed from you. To use this feature, you need to set up at least one distributor in My Account > Distributors.
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