Retrieving Print Logs From HP DesignJet and PageWide Printers

What You'll Need

• Printer IP

Steps

1. Open your preferred web browser 
2. Navigate to http://[yourprinterip]/hp/device/webAccess/open_accounting.xml?njobs=500
3. Right click anywhere on the screen and hit "Save As..."
4. Navigate to http://[yourprinterip]/hp/device/webAccess/open_status.xml
5. Right click anywhere on the screen and hit "Save As..."
6. Navigate to http://[yourprinterip]/hp/device/webAccess/open_usage.xml
7. Right click anywhere on the screen and hit "Save As..."
8. Navigate to http://[yourprinterip]/hp/device/webAccess/open_events.xml
9. Right click anywhere on the screen and hit "Save As..."

Once you have those logs saved email them to your Printerpoint Support Representative at [e-mail] and they will review them for you.