Retrieving Print Logs From HP DesignJet and PageWide Printers

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Nicholas McMillen
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What You'll Need

  • Printer IP

Steps

  1. Open your preferred web browser 
  2. Navigate to http://[yourprinterip]/hp/device/webAccess/open_accounting.xml
  3. Right click anywhere on the screen and hit "Save As..."
  4. Navigate to http://[yourprinterip]/hp/device/webAccess/open_status.xml
  5. Right click anywhere on the screen and hit "Save As..."
  6. Navigate to http://[yourprinterip]/hp/device/webAccess/open_usage.xml
  7. Right click anywhere on the screen and hit "Save As..."
  8. Navigate to http://[yourprinterip]/hp/device/webAccess/open_events.xml
  9. Right click anywhere on the screen and hit "Save As..."

Once you have those logs saved email them to your Printerpoint Support Representative at support@sepialine.com and they will review them for you.

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